Courageous Compassion: Balancing Empathy & Accountability
April 15, 2021

Courageous Compassion: Balancing Empathy & Accountability

Michael is a long term, loyal employee who has dedicated himself to serving Memorial Hospital and the local community for over 20 years. From starting out as a tech in an ancillary department, Michael grew to take on...
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How one hospital reversed physician burnout and attrition
April 15, 2021

How one hospital reversed physician burnout and attrition

When we first met, administrators at Conway Regional Health faced a pending physician exodus and the possibility of a 40% revenue loss — significant challenges for incoming CEO Matt Troup. We sat down with Troup and his...
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A 4-Step Journey to Interdependence
March 26, 2021

A 4-Step Journey to Interdependence

What milestone of the journey is your team in? “I guess I am not a good leader.” There are times when someone I am coaching – who happens to be a fantastic leader – will turn to me in exasperation and say something...
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9 Steps to Build a Culture for Better Clinical Outcomes (Part 2)
March 18, 2021

9 Steps to Build a Culture for Better Clinical Outcomes (Part 2)

Culture permeates all your organization produces. Whatever your culture prioritizes (or neglects) inevitably shows up in clinical, financial and satisfaction outcomes. All organizations have a culture, of course, but is...
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9 Steps to Build a Culture for Better Clinical Outcomes (Part 1)
March 18, 2021

9 Steps to Build a Culture for Better Clinical Outcomes (Part 1)

We have a belief at MEDI Leadership: culture eats strategy for lunch. You may consider this quote from Peter Drecker overused, but most likely you sense some truth in it. If you’re not sure you agree with Mr. Drecker’s...
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HEADS UP! During Crisis: A Decision-making Checklist
February 8, 2021

HEADS UP! During Crisis: A Decision-making Checklist

In the course of our coaching practice, one of the principles we discuss most frequently with our clients is the notion of the importance of “heads up” time. It is typical and natural for busy executives to spend much...
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Addressing Implicit Bias in Healthcare Delivery
February 8, 2021

Addressing Implicit Bias in Healthcare Delivery

Recent events and mounting industry data illuminate an uncomfortable truth: Implicit bias is prevalent in healthcare, and many are unaware. More importantly, it’s hurting patients.
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